Our contact information By email: Business email address :contact@webkinztreasures.com sales@webkinztreasures.com Shipping Information: Will usually ship within 1 business day of receiving cleared payment International Orders ship 3 times a week Refund, Returns and Cancellation Policies: Due to the sensitivity of these items and their codes no items are able to be returned unless damaged or the wrong item has been sent and then can be exchanged. If you have a problem with your order please contact us within one week of receiving your product or no exchange or refund will be made. Please allow up to 10 business days for orders to arrive Items Eligable for Refund, Returns and Cancellation Policies: *Customer must notify the us and return the item within 7 days after receipt of the item. *Item must be returned in its original condition with labels, tags, etc. attached *A 15% restock fee will be applied for returned items *Returns may not be accepted if item worn or damaged *Shipping and Handling charges cannot be refunded. *The Buyer is responsible to send the item back to us *Refund will be made within 7 days after returned item is received. Our Commitment To Your Privacy Your privacy is important to us. Your continued business is important to us, so we've tried to make your shopping on-line pleasant and easy-to use. Your personal information is secure and we NEVER share it to other companies!